An enquiry arrives by email. Someone reads it, copies the details into a tracker and forwards the message to a colleague. That colleague then works out what information is missing.
It sounds suitable for automation. Before building anything, you need to know whether enquiries arrive consistently, which data is required and who decides what happens next.
Sometimes a better form removes much of the work. Sometimes two systems can connect directly. AI may help extract information from free text, but you also need a way to catch errors.
I would start with one common enquiry. Write down the steps, identify the most time-consuming part and test an improvement. Include exceptions. Only then can you judge whether it really saves time.
That is what Oog op AI means to me: following what is possible and returning to the question of what it actually helps you achieve.